Madhan Irulandi

1. Sep 2025 – Present

   Senior Release Train Engineer / Program Manager

   Atos · Chennai (Hybrid) · Manulife

   • Lead end-to-end governance for Manulife's Core API, Customer Engagement and Compliance AI products, reporting portfolio health and roadmap decisions to executive leadership.
   • Kept the portfolio at a High health rating with more than 95% availability, under 5% sprint variance and zero critical security issues.
   • Reached 100% ART predictability and story-point completion on multi-million-dollar roadmaps through disciplined PI planning.
   • Directed a hybrid AI and RAG compliance engine that cut onboarding false positives from 30% to 10–15%.
   • Moved 15 core services to AKS and 7 microservices to Gradle. Hardened the Apigee gateway with JWT and OAuth 2.0.
2. Sep 2022 – Aug 2025

   Technical Product Manager / Release Train Engineer

   Atos · Boston (On-site) · John Hancock

   • Revived a multi-million-dollar platform programme after a two-year COVID delay and cleared 400+ tickets in 9 months.
   • Ran 5 modernization initiatives at once across 20+ business divisions.
   • Turned a fragmented roadmap into sprint-ready schedules with Function Point capacity models.
   • Presented release roadmaps to executives and kept runbooks current, with zero delivery gaps through team transitions.
3. Sep 2020 – Aug 2022

   Senior Scrum Master / Agile Project Manager

   Atos · Chennai (Hybrid) · Allstate

   • Delivered communications to 20M+ Allstate and 400K Encompass policyholders across 750+ document templates.
   • Raised velocity 30% and cut programme cost 25% without adding headcount.
   • Primary escalation point between engineering and client executives. 100% client satisfaction over multiple years.
4. Jan 2020 – Aug 2020

   Scrum Master / Agile Delivery Lead

   Syntel · Acquired by Atos · TruStage

   • Completed 2,000+ document requests on OpenText xPression with zero-defect releases. Schedules down 35%.
5. Jul 2014 – Jan 2020

   Technology Lead · Systems Engineer · Production Support

   Cognizant · Chennai · MetLife, Anthem, Walmart

   • MetLife. Migrated 4,500+ policy documents to xPression, saving 2,500 hours a quarter and $150K a year. Certificate of Excellence, May 2019.
   • Anthem. Part of a 60-developer team that cut opex $300K a year and added $400K a year in revenue.
   • Walmart. Cut manual effort 30% (25 hours a week) and MTTR 20% across 50+ P1/P2 outages.
6. Aug 2013 – May 2014

   Senior Customer Care Representative

   Dell Technologies · Healthcare claims · BCBS, Humana, Aetna

   • Led a 15-person team. CSAT above 90% and average handle time down 33%.
7. 2009 – 2013

   Client Relations & Event Coordination

   Wizcraft · Encompass Event Group · Freelance, alongside engineering studies

   • Ran guest relations for IPL (Chennai Super Kings), India's first Formula 1 Grand Prix and the 100 Years of Indian Cinema celebration, with crews of 15–40.

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